With a $15 visit fee and 24-7 access, save time and money by connecting with board-certified doctors by phone or video – anytime, anywhere. Doctors offer a diagnosis, treatment options, and even prescription when medically necessary.
© 2020 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services.
We're here to help! Please contact us in whatever manner is most convenient for you.
Members only; please have your member number available
M-F 7a-7p CT
Assistance with Registration in the Plan
1-800-503-9230 (Mercer Consumer)
M-F 8a-5p CT
Answers about the plan, including eligibility, options, enrollment, customer service and more.
Do I speak with real doctors?
Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.
What are some of the common conditions Teladoc treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
Can Teladoc handle my emergency situations?
Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.
Can I request a particular doctor?
No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing.
The KEPRO Employee Assistance Program gives you access to experienced counselors who help navigate personal problems, from depression, anxiety and stress, to struggles with family, work and substance abuse. Counselors have a master’s degree and at least five years’ experience.
Save 10% to 30% on health and wellness needs with over 35 specialties and 35,000 practitioners nationwide. Services include:
What is Alternative Medicine?
Alternative Medicine includes healing or treatment methods such as acupuncture, homeopathy, herbal medicine and more. These methods are not included in the traditional U.S. medical curricula.
Why is Alternative Medicine needed?
Many patients find alternative medicine has a great deal to offer, especially for treating chronic conditions where traditional medicine is not as effective. The majority of patients do not see traditional and untraditional treatments as mutually exclusive and make informed, personal choices to integrate both.
What kind of problems does Alternative Medicine deal with?
Alternative Medicine is used to treat a variety of physical and emotional issues.
How much can I save with this benefit?
The discount depends on the provider you choose. Providers offer discounts of 10% to 30% off their standard rates. Discounts cannot be combined with any other promotions. After you choose a provider, you should call the provider's office and ask what the discounted rate is.
How many times can I use the Alternative Medicine benefit?
There is no limit to the amount of times this benefit can be used.
This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.